FAQ

Silicone Masks: Regular or Applied version?

Regular Version

  • Easy and fast to wear
  • You don’t need any glue
  • Reusable
  • Mouth and head movements
  • This version can’t be glued

Applied Version

  • Softer material for more free and natural movements
  • You can glue it on the skin to get a better facial mimic
  • Easy to apply even by yourself
  • Reusable
  • A specific adhesive is required for the application
  • This model can be worn also without being glued, with less adherence

Use and maintenance

Crea Fx silicone masks are easy and comfortable to wear, but it’s important follow the instructions for a correct use:

  • DO NOT wear earrings or piercing
  • Attention to long nails, rings or bracelets that can ruin the silicone
  • DO NOT pull the silicone, in particular in the thinner parts like nostrils, eyes and mouth.
  • Adjust the mask on the face with the palms of the hands, with gentle and slow movements

 

Yes, you can use cream or powder make-up like eyeshadows, lipstick or lipgloss and blush. We suggest to don’t use use any product that can ruin the silicone, like rigid pencils and kajal.

To remove the cosmetic makeup, use a cleansing milk or wet wipes. Be kind: aggressive movements can ruin the painting of your mask.

Use wet wipes to clean the inside of the mask and dry it with a hairdryer. Put some powder and some soft material (ex: foam rubber) to keep  your mask. Store it in a box, away from heath and light. Your mask is ready to be worn again!

Customizations

For some models you’ll find different options of skin tones. Otherwise, you can ask a customized skin tone or make-up, sending an e-mail to info@creafx.com with some pictures reference and your contacts. The customization will have an additional cost.

For our male silicone masks we propose some different hairstyling and beard. If you prefer a customized look, send us an e-mail to info@creafx.com, sending us some pictures reference and your contacts. We will send you a quote!

We produce also customized silicone mask, starting from your head measurements or lifecast. We will agree all details to create the best mask for you. Visit our page “Custom Masks” and fill in the form to send us your request! We will send you a quote.

Orders and shipments

Directly on our online Shop! Choose your favorite model and pay by Credit Card, Paypal or Bank transfer. For payments by bank trasnfer we need the copy of bank receipt by e-mail. The production will start only after the payment confirmation.

Each mask is handmade from our craftsmen. To guarantee the best quality we need 25 working days (saturday, sunday and holidays not included) from the confirm of order, plus delivery time. When the mask is ready we’re usual to send a picture and all details about shipment by e-mail.

Europe: GLS courier – delivery in 2-5 working days – You’ll receive your tracking number directly by e-mail.

Worlwide + Swiss : DHL courier – delivery in 2-7 days – You’ll receive your tracking number directly by e-mail.

Delivery times are indicative: Crea Fx is not responsible for any delays caused by customs controlls or logistical problems by the courier.

If you have any problem with the shipment feel free to contact us to info@creafx.com we will help you!

If you want to change the model or you want to add somenthing to your mask, send us an e-mail, we will help you to modify the order if possible. Due production reasons, you can cancel your order and get a refund, only sending us an e-mail within 48h from the order.

Due hygiene reasons, returns are not accepted. If you have any doubt about the product or measurements contact us! Our customers service is available to help you.

On waybill documents we declare the value of the items. Customers are responsible for any customs duty. Crea Fx don’t cover any duty or fee charged by local customs. For more informations contact us!

Do you have any doubt or more questions? Contact us!

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