Terms and Conditions

Terms of Sale


Article 1. General information required to the buyer
The seller under and for the purposes of ‘art. D.Ls 7 of 9 April 2003, no. 70 informs the buyer that the goods / services covered by this contract are provided by Crea Fx registered office Scandicci (Florence) VAT IT06713020482

Any communication or request for information may be made in writing to Crea Fx, Scandicci (Florence) Italy, e-mail address info@creafx.com

Crea Fx offers the sale of products through his site  www.creafx.com

The User is informed and accepts that access to www.creafx.com  does not imply, in any way, the beginning of a business relationship with Crea Fx.
The Crea FX masks are made for purposes as film, theater or entertainment. Crea Fx is not responsible in any way for misuse by third parties. Moreover, all products Crea FX are subject to a quality control before being delivered. Crea FX send all the instructions for the correct use by e-mail before the shipment of the goods. The company Crea Fx assumes no liability for any damage caused due to the wrong use of the product.

Crea Fx cannot be held responsible for misuse which includes the following behaviors:
1. Reproducing or copying, distributing, allowing public access through any means of publication, transforming or modifying the contents, unless you possess the permission of the owner of such rights or that the action results legally permitted.

2. Removing, circumventing or manipulating the “copyright” and other relevant information on the rights of holders that are included in the pages of creafx.com, or any information mechanisms that might contain pages www.creafx.com

3. Using the pages of www.creafx.com  available to users to post messages that do not have direct correlation with the content of the site, in particular, illegal, unlawful, defamatory or any other material that would violate the rights of third parties or cause damage to computer systems. Crea Fx reserves the right to withdraw any message that in his opinion, consider inappropriate.

Crea Fx disclaims any liability resulting from the information exchange between users through www.creafx.com

The responsibility for the manifestations spread on his web pages is attributed to the one who realizes them.

 Article 2  Subject

The present General Sales Conditions of Crea Fx define the rights and obligations of the parties in the sale of products and services by Crea Fx for buyers registered on the site www.creafx.com (hereinafter called the “Website “) or to buyers using the “purchase guest ” modality.
By placing an order the customer declares to be at least 18 years of age, being a consumer in accordance with art. 3 of Legislative Decree no. 206/2005 (Consumer Code) and to own or have the availability of an e-mail communicated to Crea Fx.

Each purchaser declares to have taken vision and to accept the rights and the obligation that achieves the execution of the order. All the orders are regulated from the present General Sales Conditions.

 Article 3 How to order

In order to carry out the purchases it is necessary to carry out the recording inserting all the data demands to the voice “my account” or directly from the checkout cart giving rise to create a profile that will allow the buyer the opportunity to continue the order.

The buyer claims to be entitled to the use of credit card or his PayPal account for payment of the order, and that such payment means permitting access to sufficient funds to cover all costs resulting from the shopping cart of the website.

It is necessary to accept the Terms and Sales Conditions in order to proceed the purchase of the product.

After confirming the contents of his order, the buyer confirms the order definitely by means of the payment. The order will be considered final upon payment of the price.

 Article 4. Prices and rates

The prices of products, any tax fees, as well as additional costs for postage and packing are indicated accurately when defining the order, prior to confirmation of the same. Any additional customs and tax fees will follow the country regulations of destination, and will be charged to the customer that will pay to the courier/custom office.

The prices showed on the products page are Italian VAT 22% excluded.  Costs of VAT will be charged if applicable, after filled the country destination of order before the checkout.

Article 5. Product Overview

Product descriptions and all the information on the website www.creafx.com are provided by the owners of Crea Fx.

Crea Fx undertakes to make every endeavor to correct as soon as possible the errors and omissions that may occur in product descriptions.

Article 6. Delivery method of the products

The products for which the order has been accepted by the seller will be delivered to the address indicated by the buyer in the purchase order, within the time limit laid down: Sfx supplies, wigs and latex masks: 7-15 working days  / Silicone masks: 30-35 working days or otherwise specified on the products page.

Update: Due the Covid-19 situation in Italy, in case of government restrictions, Crea Fx should be obliged to suspend production, delivery times will be recalculated accordingly.

Delivery is by shippers and/or carriers of confidence for the cost of shipping indicated on the screen during the checkout, calculated according to the weight, volume and destination of the goods.

The shipping costs are charged to the buyer, according to the fees and expenses disclosed.

The buyer can always know at what point is the avoidance of each his order using the information available on the site, in the restricted area, and through customer service Crea Fx.

Each delivery is considered completed from the moment in which the carrier makes the products available to the buyer, as resulting from the system used by the carrier to track shipments. It is the responsibility of the recipient to check the goods on delivery and claim possibly reservations and complaints that appear to be justified.

The reserves and complaints should be directed to Crea Fx by registered letter or e-mail to the addresses indicated in art. 1.

In case of return of parcel, due to customer refusal, customs issues, import rules of country of destination, or other reasons that stop the regular delivery of the parcel – All the handling costs and customs duties for the return of the package, will be charged to the customer. For any issue with shipping we please to contact us to info@creafx.com before agree any option with the courier.

Article 7. Payment of the price

Payment for purchases are made on the day of the order by credit card or PayPal. If paying by credit card, the debit transaction on the bank account will be four days after the date of the order and the order will be considered effective only after approval of the bank payment centers. In the event that you are paying via PayPal, payment or denial will be immediate.

The buyer is required to record and print the payment details if he wants to keep the details of his money transfer.

The payment order can also be made by means of bank transfer to the coordinates inserted on the internet site.

With the payment by bank transfer the acquirer, within three working days of the order, will have to send by email info@creafx.com copy of the arrangement of the bank transfer payment, otherwise the order will be canceled with the simultaneous loss of priority on the goods.

Article 8. Right of withdrawal

Returns  of masks are not accepted due hygienic reasons. Our costumer service is available to help you for any doubt regarding the product or orders.

For other products like anatomical replicas or SFX supplies, you can send a request to info@creafx.com, with your data, number of order and description of your request, within 1 working days form the delivery of goods.

Due production reasons, you can cancel your order and get a refund, only sending us an e-mail within 48h from the order and payment. If you have paid with Credit Card or PayPal, the refund will be processed excluding administrative costs and fees (3,5%).

Art. 9. Protection of personal data

The seller informs the buyer, pursuant to art. 13 of Legislative Decree 30 June 2003, no. 196 (Privacy Act) relating to the protection of persons and other subjects regarding the processing of personal data, the personal data provided by the buyer or otherwise acquired as part of the ‘business of the seller, will be handled in compliance with the mentioned legislation and DL nr. 171/98 on privacy in telecommunications. The personal data will be processed by the seller electronically with maximum confidentiality and will only be used for the execution of the contract and for the management of the purchase of the products. The communication of personal data is mandatory for the purposes of delivery of the goods. Their failure may be an impediment to the conclusion and execution of the contract. The data controller is: Crea Fx. No processing of data other than that necessary for the execution of the supply can be made without the express consent of the buyer.

Pursuant to art. 7 of Legislative Decree 196/03, the buyer has the right to know the source of the personal data, the purposes and methods of treatment, the logic applied in case of treatment with the aid of electronic instruments, the identification details of the owner, manager and the representative assigned under art. 5, paragraph 2, of the persons or categories of persons to whom personal data may be communicated or who can learn about them as appointed representative in the State , managers or agents.

The buyer also has the right to obtain the updating, rectification or, when interested, integration of data, deletion, transformation into anonymous form or blocking of data processed unlawfully, including data which need not be kept for the purposes for which the data were collected or subsequently processed, and certification that the operations mentioned above have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, except where this requirement proves impossible or involves means manifestly disproportionate to the protected right.

Finally, the buyer has the right to object, in whole or in part, for legitimate reasons the processing of personal data, pertinent for collection purposes, the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. To exercise the rights under Art. 7 of Legislative Decree 196/03, The buyer will be able to address its written request, by registered letter with return receipt, or e-mail, to the owners of the treatment, by sending his request to the addresses referred to in art. 1.

Art.10 Intellectual Property

Crea FX reserves all rights to the texts, works, illustrations and images reproduced on the pages of the web site www.creafx.com in accordance with the copyright as well as in accordance with the Intellectual Property.

In this regard and in accordance with the provisions of the Law on Intellectual Property, permission to use only for private use unless otherwise provided, including additional restrictions on the Intellectual Property Code.

Any use is looming as falsification and punished in accordance with the Intellectual Property, except by prior written permission of Crea Fx. All the total or partial reproductions of the catalogue of www.creafx.com are forbidden rigorously.

Art.11 Liability and Dispute Settlement

The photographs and texts reproduced to illustrate the products are not contractual. As a result, Crea Fx will not be liable for errors in any advertisement of products for sale that had been received from suppliers.

Crea Fx is not responsible for the damage caused, both material and immaterial or corporal, which may result from a malfunction or misuse of the products sold. The same applies to changes to products that may have been made by suppliers.

The responsibility of Crea Fx will be limited exclusively to the valor of the order in the event of errors or omissions have occurred, as long as they have been previously adopted by Crea Fx all precautions necessary for the presentation of the products.

Without bounding the preceding clauses, the responsibility of Crea Fx according to the present general conditions cannot exceed a sum equal to the paid sums or to be paid for the arrangement to the origin of called responsibility, anyone is the cause or the shape of the action in question.

Crea Fx cannot be considered responsible for non-fulfilment of the contract in case of breakdowns in the stocks or unavailability of the product, the greatest strength, perturbation or total or partial strike, particularly postal services and a means of transport and/or of communication, flood or fire.

In case of controversy, the buyer will apply to Crea Fx to obtain a friendly solution.

For all civil disputes relating to this agreement or related thereto which may arise between the parties, the territorial imperative is the judge of the place of residence or domicile of the buyer, if located within the state, as established by art. 63 of Legislative Decree No. 206 of 6 September 2005 “Consumer Code” on the forum”